Complaints

We take complaints very seriously. This is in line with our commitment to provide a personalised and quality service to customers.

Should you feel that we may have fallen short of providing you with the quality service you expect, please direct your complaint to the Branch Manager or Head of Department where your transaction originally took place. We feel that most complaints can be resolved at this level.

However should you still not be satisfied with our response, then please write to:

     The Complaints Officer
      Lombard Bank Malta p.l.c.
      67, Republic Street
      Valletta VLT1117
      or by email to
      complaints@lombardmalta.com

Complaints submitted via email, should not include confidential information.

We commit ourselves to investigate your complaint in the shortest possible time. If you do not consider the response provided satisfactory you may also direct your complaint to the Malta Financial Services Authority by writing to:

      Consumer Complaints Unit
      Malta Financial Services Authority
      Notabile Road
      Attard BKR3000