Protect your digital and online presence

Keep your money safe

The widespread use of digital communication channels makes it increasingly important for you to be aware of the potential risks and potential fraudulent behaviour using fake emails and websites, malicious calls and text messages on mobile phones and mobile message apps (e.g. WhatsApp). Safeguarding your digital presence is more critical than ever.

Please read the following information to help keep yourself safe to protect your personal and financial information.

Recognise the Bank’s websites

The Bank’s website is at www.lombardmalta.com .

The Bank’s Internet Banking Service is accessed from www.lombardmalta.com/en/login .

The Bank’s numismatic section is at www.maltacoins.com .

All three websites are encrypted as clearly depicted by the https:// and the padlock in the address bar of the web browser.

Links contained in fake emails may direct you to domains which do not belong to Lombard Bank. Though such fake websites may look and feel like the real Lombard Bank website, they would not be.

A fake website would normally not be encrypted and therefore missing the padlock and the https:// in the address bar. In addition, the domain address would not be www.lombardmalta.com or www.lombardmalta.com/en/login or www.maltacoins.com .

Keep your PC protected against malware

Malware refers to computer programmes that perform harmful functions to your detriment. These programmes usually run silently in the background, and until the damage is done, they will go unnoticed. Malware can take the form of viruses, worms, Trojan horses, and spyware.

Therefore, make sure that your PC is secure and fully protected from malware by:

Always using the latest version of your operating system.
Using a suitable auto-update anti-virus and anti-spyware.
Never running and/or installing programmes from unknown sources.
Using a personal firewall.
Avoiding the use of publicly accessible computers and public wifi hotspots. Be aware that some computers used in public are not properly protected against malware and there is no way for you to know this. Such malware can among others, record your personal and bank information without your knowledge. This information will then be used fraudulently to gain access to your email and / or bank account/s.

Other measures to stay safe on your digital device:

Create strong passwords combination of letters, numbers, and symbols and update passwords regularly.
Do not give out and let anyone control your devices.
Set different login credentials for different digital channels.

Look out for fake emails and malicious mobile calls & messages

Fraudsters may send you an email, call you or message you, purporting to be contacting you from the Bank, a company you had visited online or a social networking site, tricking you into believing that there’s a problem with your account/s, purchases or something similar. This is intended to get you to divulge personal and bank details.

Therefore:

Do not open emails that you are not expecting and where the sender is not known to you.
Do not click on links in emails.
Be careful with all email attachments received.
Delete any unsolicited emails immediately and clear these emails from the ‘Deleted’ folder.
Do not respond with personal details to telephone calls /messages.
Do not record or divulge personal credentials such as passwords, usernames, PINs, bank and card account numbers.

Remember

The Bank will never ask you by telephone or digital message (email, text, message app, social media) to:

Divulge personal information, PIN and / or bank account details.
Update login credentials such as usernames and passwords.
Open a link in a message.

Other Important Information

Check your accounts and Bank statements regularly to ensure that all transactions have been authorised by you and that there are no unexplained transactions.

Check your statements immediately upon receipt.

Please contact your branch:

If you notice an unusual transaction.
If you suspect that someone used your account, card or personal details fraudulently.
If you suspect you have become the victim of fraud.